MateSlots Casino Frequently Asked Questions
MateSlots Casino provides Australian players with a range of online gambling options, including pokies, table games, and live dealer titles. This FAQ answers common questions about account management, payments, games, bonuses, and security. If your question is not covered here, you can contact customer support for further assistance.
Account Management
How do I create an account at MateSlots?
Click the "Sign Up" button on the homepage. Fill in your details, verify your identity, and set up your account.
Can I have multiple accounts?
No, we allow only one account per player. Creating multiple accounts may result in closure.
How do I reset my password?
Click the "Forgot Password" link on the login page at Mate Slots. Follow the instructions sent to your registered email address to reset your password.
Payments and Withdrawals
What payment methods are available?
You can deposit and withdraw using VISA, Mastercard, Bitcoin, Ethereum, and bank transfers.
What are the minimum and maximum deposit limits at Mate Slots Casino?
The minimum deposit is AUD 20, the maximum limits depend on the selected payment method.
How long do withdrawals take?
Cryptocurrency withdrawals are processed instantly. Other methods can take up to 3 business days.
Are there any fees for withdrawals?
Withdrawals at Casino MateSlots are free for cryptocurrency. Other methods can incur processing fees, detailed during the withdrawal process.
Bonuses and Promotions
How do I claim a bonus?
Bonuses can be claimed by entering the relevant code during deposit or by opting in through the promotions page.
Can bonuses at MateSlots Australia be withdrawn directly?
No, bonuses must meet wagering requirements before any withdrawal is allowed.
Where can I find current promotions?
Visit the "Bonus" section on the website for the latest offers and details.
Games and Features
What types of games are available?
Casino Mate Slots offers pokies, table games, live dealer games, and speciality titles like scratch cards.
Are games available on mobile devices?
Yes, the platform is optimised for use on smartphones and tablets, and you can use a separate app.
Can I play games for free?
Many games offer a demo mode, allowing you to play without real money.
Security and Support
Is MateSlots Online Casino secure?
Yes, we use SSL encryption and advanced technology to protect player data and ensure fairness.
How can I contact customer support?
Customer support is available 24/7 via live chat and email. The contact details are listed on the "Support" page of the website.